Refund and Returns Policy – Golden Colour General Trading

Last updated: 28 September 2026

Inspection on arrival

Please check your fabric as soon as it arrives and before cutting. Any claim for damage, wrong item, wrong colour or shortage must be reported within 7 days of delivery to info@goldencolour.com or WhatsApp +971 56 797 3569, with photos, the roll label and your order number.

Eligible returns

Faulty or damaged fabric (weaving defects, stains, holes) not caused in transit after delivery.
Wrong product or colour supplied compared with your confirmed order.
Quantity shortage beyond normal tolerance.

Non-returnable items

Fabric that has been cut, washed, sewn or processed.
Custom-dyed, custom-printed or made-to-order fabrics that match the approved sample.
Samples and swatches.
Minor shade variation between dye lots within industry tolerance.

How refunds work

Once your claim is approved we will, at your choice, replace the goods, issue a credit note for your next order, or refund the value of the affected goods to your original payment method within 14 business days. Where we are at fault we also cover the return freight.

Cancellations

Stock orders can be cancelled free of charge before dispatch. Production orders cannot be cancelled once dyeing or weaving has started; the deposit covers materials already committed.

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